Xrf Gold Analyzer
Handheld Alloy Analyzer
Handheld Mining Analyzer
Other XRF AnalyzerBefore payment
Confirm model, configuration, destination, invoice needs and policy questions before paying.
Policy
Return and Refund Policy for B2B Equipment Orders
Review the policy path before payment so responsibilities, shipment status, customization limits and communication steps are understood.
Process
Policy review stages
Follow the steps below before sending a support request so the answer can be specific and useful.
Before shipment
Review packing proof or configuration confirmation where applicable.
After receipt
Inspect package and equipment promptly, then document any issue clearly.
Support communication
Provide order context, photos, videos and issue description for review.
Buyer help
Important policy considerations
Use these support paths to move from a general question to the right next action.
Confirmed configuration
Returns are harder when the issue comes from an unconfirmed or misunderstood requirement.
Customized orders
Custom branding, reports or non-standard requests may affect return options.
Shipment status
Freight route, export handoff and delivery status can affect the available solution.
Evidence needed
Photos, videos, package condition and issue details help support review the case faster.
Product comparison
Choose the right model before payment to avoid mismatch-based disputes.
FAQ first
Common policy and support questions may already be answered in FAQ.
Before contacting us
Prepare clear details for a faster answer
Support answers are more useful when your business scene is clear. Include model, quantity, sample type, destination address, timing and the exact question.
- Model or product category you are considering.
- Destination country, city and preferred delivery route.
- Any custom requirement, document need or service question.
Need a direct answer?
Send a concise request with enough context. We will point you to the right page or reply with practical next steps.
FAQ
Questions buyers ask on this topic
Short answers for the most common questions related to this support page.
Should I ask policy questions before payment?
Yes. Ask before payment if your order involves customization, urgent timing, special shipping or unusual document requirements.
What proof should I keep after delivery?
Keep package photos, equipment photos, videos of the issue and delivery records if you need support review.
Are customized orders treated differently?
Customized orders may have different responsibilities and limits, so confirm details before payment.
Next step
Send the details and we will route your request.
Include your use case, destination and exact question so support can reply without unnecessary back-and-forth.